Employee conflicts that go unmanaged are perhaps the largest reducible cost in organizations today.

Why Offering Training on Managing Conflicts in your Organization Moves the Needle on Productivity

Dr. Susan Cain Company Culture and Change Leave a Comment

Conflict in organizations is a major drain on energy and finances. Employee conflicts that go unmanaged are perhaps the largest reducible cost in organizations today – and probably the least recognized. It is estimated that over 65 percent of performance problems result from strained relationships between employees.

Managing productivity in any organization is a major challenge. Conflicts that arise on a daily basis impacts relationships, and the end result is often poor work outputs, lack of information sharing and failure to achieve the financial goals of a company.

If the need is so great, how can professionals in organizations begin to educate and support conflict management training? One approach to use is The Thomas-Kilmann Conflict Mode Instrument (TKI), which is used to assess and resolve conflict. Th

"The Thomas-Kilmann Conflict Mode Instrument can assess and resolve conflict."

e instrument measures how each individual approaches conflict, and how conflict styles can be aligned to achieve conflict resolution faster and more effectively.

The Thomas-Kilmann allows participants to discover their primary conflict style approach: competing, accommodating, avoiding, collaborating or compromising. Each preference is an interesting blend of strengths and challenges. Discovering and understanding your personal style allows you to know which style best fits a given situation.

Managing conflict with the TKI provides a window into working through conflicts instead of avoiding them.

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Dr. Susan CainWhy Offering Training on Managing Conflicts in your Organization Moves the Needle on Productivity

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