As a team leader, it’s your responsibility to offer timely and constructive feedback when operational issues arise and team output suffers. Of course, this is easier said than done, especially when addressing employees with whom you have close professional ties.
Fortunately, situations such as these aren’t insurmountable. With confidence and some key communication strategies, you can maintain a feedback-rich culture without damaging relationships or sacrificing team morale.
Go in with Good Intentions
When offering feedback to underperformers, many leaders start conversations with the sole intention of pointing problems. This approach normally lays the groundwork for further issues, as employees depart feeling defeated and incapable of change, Harvard Business Review reported.
Enter your feedback meetings with positive goals. Give your employees the resources they need to meet expectations, rather than calling them out on their faults.
“No matter how you feel, remember to remain even-keeled and focus on the facts.”
No matter how you feel, remember to remain even-keeled and focus on the facts, Entrepreneur advised. Give those receiving feedback concrete examples of how their actions produced less-than-ideal outcomes. Then, follow up with solutions for each misstep. This will lend them a rough strategy for how they might improve.
Additionally, always address definable actions, not character traits, Inc. Magazine suggested. With this methodology, you can void wading into combative territory.
Leverage your Relationship
As a team leader, you realize that your success correlates to team effectiveness. As a result, it’s in your best interest to offer genuine support to struggling contributors and connecting on a personal level is one of the most effective ways to do this.
Let team members know that you’re personally invested in their development and want to see them do well. Remind them that you’re there to help.
Now that you’ve brushed up on your feedback skills, it’s time to address other possible developmental areas. Luckily, Team Assess can help identify these areas.
Interested? Contact us today at 1-800-203-6734!